Return Policy

Wild River Grilling Co. Return Policy 

Exchanges:  Any customer who is dissatisfied with a purchase may return the merchandise for merchandise exchange or merchandise credit within 30 days of purchase.  The merchandise being returned must be unopened and in resellable condition.  Food purchases cannot be returned.

All returns require a return authorization number.  Please contact us at (866) 894-9453 for a return authorization number and instructions before returning any merchandise.

If merchandise is returned in an unsellable condition, fees may be applied to bring the product back to a sellable condition.

If merchandise is returned with a receipt:  Merchandise may be returned for merchandise exchange or merchandise credit only.  The merchandise credit must be used within one year from the date of the receipt of the return.  The merchandise credit amount is the amount indicated on the receipt less any shipping and handling fees.  

If merchandise is returned without a receipt:  Merchandise may be returned for merchandise exchange or merchandise credit only.  The merchandise credit must be used within one year from the date of the receipt of the return.  The merchandise credit amount is the amount of the lowest selling price ever offered for the merchandise being returned including sales and promotions less any shipping and handling fees.

Refund of Shipping and Handling Charges:  We will only refund shipping charges if we’ve sent the wrong item.

Checks Returned Unpaid:  In the event a check is returned unpaid for any reason, there will be a return fee, as permitted by State or Federal law, of $20 or more which may include fees, collection costs, and applicable state taxes. This fee may be presented to your bank electronically or submitted via paper draft.